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Refund & Cancellation Policy

Last updated: September 2026

1. What You Are Buying

Everything sold on JyotiNow is a digital product delivered instantly to your account. We do not ship physical goods, so no shipping or delivery charges apply. We sell:

  • Reports — a one-time purchase of a personalized reading on a specific topic, which remains available in your account
  • Credits — prepaid balance consumed per AI interaction. Purchased credits do not expire
  • Passes — unlimited access for a fixed window (24 hours or 7 days) starting at the moment of purchase
  • Subscriptions — monthly or annual access, renewing automatically until cancelled

2. When We Issue a Refund

We refund you in full, without argument, whenever the problem is on our side. This includes:

  • You were charged more than once for the same purchase
  • Money was debited but the credits, pass, report, or subscription was never activated on your account
  • A report you paid for could not be generated and our team is unable to deliver it
  • A technical fault on our side consumed your credits without returning a reading
  • You report a transaction you did not authorize and we are able to verify it

If credits were wrongly consumed, we may restore the credits to your account instead of refunding the money, whichever you prefer.

3. When We Cannot Refund

Because our products are digital and delivered immediately, the following are not normally refundable:

  • Credits that have already been spent on readings
  • A pass whose access window has already started, for the time already elapsed
  • A report that has been generated and delivered to your account
  • Dissatisfaction with the content of a reading. Astrological guidance is interpretive, and JyotiNow is offered for guidance and entertainment purposes only, as set out in our Terms of Service

We still review every request individually. If you believe your situation is unfair, write to us and explain it — we would rather resolve it than hide behind this section.

4. Cancelling a Subscription

You may cancel at any time. There is no cancellation fee and no lock-in period.

  • Cancelling stops the next automatic renewal. Your premium access continues until the end of the billing period you have already paid for
  • We do not provide pro-rata refunds for the unused remainder of a billing period that has already begun
  • Credits already added to your account from a subscription remain yours to use
  • If a renewal is charged after you cancelled, that is our error — tell us and we will refund it in full

To cancel a subscription bought on our website, email support@jyotinow.com from your registered address, or use the cancellation option in your profile settings.

5. Purchases Made Inside Our Mobile Apps

Purchases made inside the JyotiNow Android or iOS app are processed by Google Play or the Apple App Store, not by us. Refunds and cancellations for those purchases are governed by the relevant store policy and must be requested through that store. If the store declines and you believe the charge was our fault, contact us and we will help.

6. How to Request a Refund

Email support@jyotinow.com within 7 days of the transaction, from the email address registered on your account, and include:

  • The order or transaction reference from your payment confirmation
  • The date and amount charged
  • A short description of what went wrong

We acknowledge every request within 2 business days and aim to decide within 5 business days. If we need more information, we will ask rather than close your request.

7. How Approved Refunds Are Paid

Approved refunds are returned to the original payment method only — the same card, UPI handle, or bank account used for the purchase. We cannot redirect a refund to a different account. Once we process a refund, it typically reaches you within 5 to 7 business days, though the exact timing depends on your bank or card issuer.

Payments on our website are handled by our payment gateway partners. We never store your card, UPI, or net-banking credentials on our servers.

8. Contact

Questions about a charge, a cancellation, or this policy? Reach us at support@jyotinow.com or through our contact page.